Veneers Colombia Return Policy

1. Introduction

Thank you for choosing VeneersColombia.com. We strive to provide high-quality dental services and products. This Return Policy outlines the conditions under which we accept returns or requests for refunds. By using our services or purchasing our products, you agree to the terms outlined in this policy.

2. Service Returns and Refunds

Consultations and Treatments:

  • Cancellation and Rescheduling: If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Cancellations made with less than 24 hours’ notice may incur a cancellation fee.
  • Refunds: Refunds for consultations and treatments are generally not provided once the service has been rendered. If you believe there was an issue with the service provided, please contact us directly to discuss your concerns. We will evaluate each case on an individual basis and may offer a partial refund or additional services if warranted.

3. Product Returns and Refunds

For any dental products purchased through our website or clinic, please review the following guidelines:

  • Eligibility: To be eligible for a return or refund, the product must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.
  • Return Period: Requests for returns or refunds must be made within 7 days of receipt of the product.
  • Procedure: To initiate a return, please contact us at contact@veneerscolombia.com or call +573014012730. We will provide instructions on how to return the product.
  • Refund Processing: Once we receive and inspect the returned product, we will process the refund. Refunds will be issued to the original method of payment. Please allow up to 14 business days for the refund to be reflected in your account.

4. Exceptions

The following items are not eligible for return or refund:

  • Custom Products: Any custom-made or personalized dental products.
  • Opened or Used Products: Products that have been opened or used, unless defective.
  • Sale Items: Products purchased at a discounted rate or as part of a promotion may not be eligible for return or refund.

5. Defective Products

If you receive a defective or damaged product, please contact us immediately. We will provide instructions for returning the defective item and will offer a replacement or refund, depending on the situation.

6. Contact Information

For any questions or concerns regarding our Return Policy, or to initiate a return or refund request, please contact us at:

7. Changes to the Return Policy

We may update this Return Policy from time to time. Any changes will be posted on our website. We encourage you to review this policy periodically to stay informed about our return and refund procedures.

Thank you for choosing VeneersColombia.com. We appreciate your business and are committed to ensuring your satisfaction.

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